Privacy Policy

Data Privacy Notice

Privacy notice and consent

This notice explains how information about you is collected and used. This website is operated by Cubic Storage.

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:

  • the personal information we collect about you
  • what we do with your information, and;
  • who your information might be shared with
  • your rights in relation to personal information
  • how to contact us and the supervisory authorities if you have a complaint.

Who we are

Cubic Services Limited trading as Cubic Storage, (‘we’ or ‘us’) are a ‘data controller’ for the purposes of the Data Protection Act 1998. This means we are responsible for your personal information. We are regulated under the General Data Protection Regulation which applies across the European Union (including the United Kingdom) and we are responsible as ‘data controller’ of that personal information for the purposes of those laws. The person responsible for how we handle personal information is our Data Protection Officer who can be contacted at info@cubic-storage.com.

What information do we collect?

Personal information provided by you

We collect varying degrees of personal information about you (such as your name; phone number; email; postcode; whether you require storage for personal or business use; how long you think you will need the storage for; when you think you need to start storing) when you sign up to participate in or receive a service from us, such as getting an online quote.

How do we collect information from you?

We gather information directly from you and also via our websites and mobile applications or ‘apps’ and other technical systems. If you visit our storage facility, some personal data may be collected from monitoring devices and systems such as closed-circuit TV (CCTV) and door entry systems at the site.

We may monitor and record communications with you (such as telephone conversations and emails). We may do this for a number of reasons, such as to check the quality of our customer service, for training purposes, to prevent fraud or to make sure we are complying with legal requirements.

We also collect personal information when you contact us, send us feedback, complete customer surveys, participate in competitions.

When you sign a storage agreement with us, reserve online or purchase through our box shop and become a customer of ours, we will collect additional personal information such as date of birth and payment details.

Our website also uses cookies (see Use of Cookies, below) and collects IP addresses (an IP address is a unique number that can uniquely identify a computer or other device on the internet).

Personal information provided by third parties

Occasionally we may receive information about you from other sources which we will add to the information we already hold about you in order to help us provide services to you and to improve and personalise our service to you.

Personal information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on their behalf and has agreed that you can:

  • Give consent on their behalf to the processing of their personal data;
  • Receive on their behalf any data protection notices;
  • Give consent to the transfer of their personal data abroad.
Sensitive personal information

We will not usually ask you to provide sensitive personal information. The only circumstances in which we will ask you to provide sensitive personal information is if we need to for a specific reason. For example, if we believe you are having difficulty dealing with your account due to illness. If we request such information, we will explain why we are requesting it and how we intend to use it.

Sensitive personal information includes but is not specifically limited to information relating to:

  • Your ethnic origin,
  • Your political opinions,
  • Your religious beliefs,
  • Whether you belong to a trade union,
  • Your physical or mental health or condition,
  • Your sexual life, and
  • Whether you have committed a criminal offence.

We will only collect your sensitive personal information with your explicit consent and you can ask us to delete this at any time.

Children

We do not knowingly collect personal data relating to children under the age of 16. If you are a parent or guardian of a child under the age of 16 and think that we may have information relating to that child, please contact us at info@cubic-storage.com. We will ask you to prove your relationship to the child and if you do so you may (subject to applicable law) request access to and deletion of that child’s personal data.

Use of Cookies

A cookie is a small text file which is placed onto your computer (or other electronic device such as a mobile telephone or tablet) when you use our website. We use cookies and other similar tracking technologies such as web beacons, action tags, Local Shared Objects (‘Flash cookies’), single-pixel gifs on our website. We use cookies to understand how to provide the best service to our customers online such as the number of visitors to the various parts of the site and the information. We do this to find out information which is only processed in a way which does not identify you individually. We use analysis software to look at IP addresses and cookies to improve your experience as a user of our website. We do not use this information to develop a personal profile of you. If we were to collect personally identifiable information, we would be clear about this when we collect the personal information and would explain what we intend to do with it.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further general information on cookies visit www.allaboutcookies.org.

A subset of cookies is used to occasionally advertise our services on third party websites using relevant targeted offers and content. If you do not wish for cookies to be used for this purpose, please contact our Data Protection Officer who can be contacted at info@cubic-storage.com.  You may also wish to review your ad settings on Google (Google ad settings) and Facebook (Facebook ad settings). By removing cookies, this doesn’t prevent advertising completely but future adverts that you may see will no longer be relevant and targeted.

Google Analytics uses cookies for website tracking allowing us to measure and improve the website experience. Google Analytics will associate the information that it collects from the Cubic Storage web site with Google information from accounts of signed-in users who have consented to this association. This Google information may include user location, search history and data from sites that partner with Google. The information is used to provide aggregated and anonymised insights into customer behaviours. Users can manage permissions and associated data at Google My Activity (https://myactivity.google.com/myactivity).

How will we use the information about you?

We collect information about you for a number of reasons:

  • So that we can provide you with an accurate price for your storage needs, can take steps to enter into a contract with you and provide services to you once that contract is in place.
  • We collect personal information to:
    • Identify you and manage any accounts you hold with us;
    • Contact you for reasons related to the service you have signed up for or to provide information you have requested;
    • Deal with payment for our services;
    • Notify you of any changes to our website or to our services that may affect you;
    • Resolve disputes or collect overdue payments.
  • We collect personal information to comply with our legal obligations, for example to comply with anti-money laundering and counter-terrorist financing requirements.
  • We collect personal information and CCTV images to make sure we give a high quality service and to:
    • Conduct research and analyse website visitor behaviour patterns;
    • Customise our website and its content to your particular preferences;
    • Improve our services;
    • Detect and prevent fraud;
    • Carry out security vetting;
    • Prevent offensive, inappropriate or objectionable content being sent to or posted on our sites or to stop any other form of disruptive behaviour;
    • To establish whether you are doing something that breaches your contract with us;
    • To assist in the establishment or defence of any crime or other investigation; and
    • If you agree, we will contact you to let you know about other products or services that may be of interest to you—see ‘Marketing’ section below;

If we propose to use your information for any other purpose, we will ensure that we notify you first. If we need your consent to use your information for these other purposes, we will give you the opportunity to opt in or to refuse. If you opt in, you will be able to opt out at any time.

Marketing

We would like to send you information by post, email, telephone, text message (SMS) about products and services, competitions and special offers which may be of interest to you.

We will ask whether you would like us to send you marketing messages by asking you to tick the relevant boxes when you complete our online enquiry form or come to our storage facility to sign a storage agreement.

If you have consented to such receive marketing from us, you can opt out at any time. See ‘What rights do you have?’ below for further information.

When will we contact you?

We may contact you to let you know about any changes to the service you have signed up for or to provide information you have requested. Where you have opted to receive further information from us, we will invite you to participate in surveys about our services (but it is your choice if you wish to take part) and we will contact you for marketing purposes.

If you wish us to stop contacting you for marketing at any time you may do so – see the section on your rights below. If you ask us to stop contacting you, you can also ask us to start again at any time.

When will we contact any other person about you?

If you provide us with details of any other person we can contact to discuss your account, we may contact that person and discuss and share the details of your account with that person and deal with that person in relation to your account as if that person was you. We may particularly want to do this if we are unable to get in touch with you for any reason. If you change your mind, you can email or write to us and have this person taken off your account as an alternate contact person (see ‘How can you contact us?’ below).

Who might your information be shared with?

We may disclose your personal data to:

  • Other companies within our group;
  • Service providers under contract with us to support our business operations, such as fraud prevention, debt collection, technology services;
  • Our insurers and insurance brokers if you take out insurance through us;
  • Trade associations of which we are a member;
  • Law enforcement or government agencies in connection with any investigation to help prevent or detect unlawful activity;
  • Our business partners in accordance with the ‘Marketing’ section above;
  • Any person or agency with whom we need to share information to comply with the law or to enforce any agreement we may have with you or to protect the health and safety of any person;
  • Any person who you have named as a person we can contact to discuss your account;
  • Any person who is your agent or representative, such as the holder of a power of attorney, a legal guardian or person administering a will;
  • Any person with whom we are negotiating as a potential buyer of our business or property or if we are proposing to merge our business with another business;
  • Credit card associations if specifically required.

If we pass data on to insurers, they may enter your data onto a register of claims which is shared with other insurers to prevent fraudulent claims. If we use an outside party to process your information, we will require them to comply with our instructions in connection with the services they provide for us and not to use for their own business purposes.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

  • Access to your account is controlled by a password and user name that are unique to you;
  • We store your personal data on secure servers;
  • Payment details are encrypted on the secure server.

We have strict security and confidentiality procedures covering the storage and disclosure of your information in order to keep it safe and to prevent unauthorised access. We only allow certain authorised employees to have access to your personal information who need to use it to fulfil their job responsibilities. These employees are trained in the proper handling of customer information. Employees who do not comply with our internal rules are subject to our usual disciplinary procedures.

While we will use all reasonable efforts to keep your personal data safe, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).

Our website contains links to websites and applications owned and operated by other people and businesses. These third-party sites have their own privacy policies and use their own cookies and we recommend that you review them before you provide them with personal information. They will tell you how your personal information is collected and used whilst you are visiting these other websites. We do not accept any responsibility or liability for the content of these sites or the use of your information collected by any of these other sites and you use these other sites at your own risk.

What can I do to keep my information safe?

Visit www.getsafeonline.org. for detailed information about Get Safe Online to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems. Get Safe Online is supported by HM Government and leading businesses.

Transfers of your information out of the European Economic Area

We may need to transfer your personal data to Mauritius which is located outside the European Economic Area, for the purpose of financial management and for auditing requirements. We will use all reasonable endeavours to ensure any transfer is subject to appropriate security measures to safeguard your personal data.

How long do we keep your personal information?

We will hold your personal information on our system for as long as is necessary for the service you have requested or for the length of time set out in any contract between us, unless you have told us you want us to remove us from the system (see section “Right to be forgotten” below).

What rights do you have?

Right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or all of it, please:

  • Email, call or write to us (see ‘How can you contact us?’ below)
  • Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • Let us know the information you want a copy of, including any account or reference numbers, if you have them

We will not charge any fee for this service in most cases.

Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

  • Email, call or write to us (see ‘How can you contact us?’ below)
  • Let us have enough information to identify you (e.g. account number, user name, registration details), and;
  • Let us know what information is incorrect and what it should be replaced with.
Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:

  • Email, call or write to us (see ‘How to contact us’ below).  You can also click on the ‘unsubscribe’ link in any email newsletter we may send you. It may take up to 7 days for this to take place
  • Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and;

Let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone).

Right to be forgotten

You can ask us to delete the data we hold about you in certain circumstances. You can do this if it is no longer necessary for us to hold the data for the purpose it was collected (for example if you are no longer a customer), or if we are using it without your consent or you have to ask us to delete it to comply with any of your legal obligations. You can also do this if you originally gave your consent to us using your information and you want to change your mind.

If you would like to do this, please:

  • Email, call or write to us (see ‘How to contact us’ below).
  • Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and;
  • Let us know why you would like us to delete your data from our systems.

We will take steps to make sure the information is deleted from our systems and by any people who are processing your information for us unless we have to carry on using the information for legal reasons.

How to contact us

Please contact us if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us, please send an email to info@cubic-storage.com or write to us at 516 Portsmouth Road, Southampton, SO19 9NA.

Changes to the privacy policy

This Privacy Notice was published on 28thJanuary 2019. We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access our website.

Do you need extra help?

If you would like this policy in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).  You may need to allow up to 4 weeks to receive this.